A clearer way to get started.

Get the right app

1. Visit the official download center and find your device.
2. Choose Windows, macOS, iOS or Android. Proton uses the Stelink download addresses, so the app listing or installer will display the Stelink name.
3. Use the download link for your device and check the system requirements before installing.

Manage your membership

1. Sign in to your account with your account credentials.
2. Open Membership to review the available plans, prices and supported devices.
3. Check your expiry date and subscription information in your account overview.

If your connection is not working

1. Disconnect the app and check that your regular internet connection works.
2. Check that your membership is active and that your device is supported by your plan.
3. Update the app from the official download page and restart it.
4. If another connection is available in the app, try it and check again.
5. Note your device type, app version, the time of the issue and any error message before contacting support. Do not share your password or subscription URL.

Account access

Use the password reset option on the sign-in page if you cannot access your account.